The convenience factor for StitchFix is sky-high. The looks they send in their Fixes are super chic. And the service they provide is so WORTH it!
What if your Fix goes completely WRONG? What do you do? Do you chalk it up as a loss? Or do you complain? And if you complain, how do you do it?
I have been using StitchFix to help out my wardrobe woes for about a year and a half. I don’t get a Fix every month. Just when I know there is something missing in my closet. And I have had an incredibly positive experience with their service so far.
But last month, I was as specific as I have ever been in the comment section they ask you to fill out when you schedule your Fix. I thought I was going to get exactly what I had always been dreaming of!
The result: really WRONG!
So, I worked through the process of returning the items and had the difficult email conversations that come as a result of shopping on the internet. And I came up with some tips to make it easier for you, while making it absolutely fair to the company I LOVE, StitchFix. And I thought I would share with you what to do when your StitchFix is wrong.